We value your membership and will always strive to make your dealings with us easy, friendly and professional.
Information about your plans or policies
To find out the specific details of any plans or policies you have, call us on 01689 891454 (08.30 to 17.00 Monday to Thursday, 08.30 to 16.30 on Fridays) and a friendly staff member will tell you anything you wish to know such as:
- types of plans
- number of plans, policies held and how to top up
- the value of your plans
- bonuses earned
- surrender information
- claims information
Change of address
If you change your address please notify us of this as soon as possible so we can continue to communicate effectively. To ensure you are protected from identity theft and fraud we can only accept new address details from a validated source. We can do this in a number of different ways:
- Notify us in writing. Just download our address change form (PDF) print it out, sign it and return it to us at the address given at the top of the form.
- Notify us by telephone. Just call us on 01689 891454.
- Email us ([email protected]) from a Police email address. For your protection we are only able to accept email address change notifications from a Police email address unless it is a signed and scanned instruction which can be emailed from a personal email address.
