Help Centre

How to contact us

At Metfriendly we take pride in our responsiveness to all enquiries. If you have a question, don’t hesitate to give us a call or drop us a line – our friendly team are only too happy to help.

We recognise it might not always be possible to call, so if you’d like to service yourself we’ve provided the answers to some of our most frequently asked questions.

Want to talk through your options?

We can arrange for your one-to-one to be online via a video call, over the telephone or, where feasible, in person. Please book here.

Keep forgetting to call us?

If you send through your details on this short form, one of our team will call you back.

REQUEST A CALL BACK

Metfriendly contact details

Our office hours are 08:30 to 17:00 Monday to Thursday and 08:30 to 16:30 on Friday.

Over the festive period, our opening hours are as follows:

24th Dec: 8.30am to 5pm
25th & 26th Dec: CLOSED
27th 30th & 31st Dec: 9:00am to 12:30pm
1st Jan: CLOSED
2nd Jan: normal office hours

Please leave a message out of hours or email us.

Phone: 01689 891454

Email: [email protected]

Address: Metfriendly, Central Court, Knoll Rise, Orpington, BR6 0JA

If you have any feedback, queries or a complaint, please complete our short form.

‘I would recommend Metfriendly to everyone.’

Very happy with the service. I have a number of policies for myself and my children.

‘I’ve used Metfriendly for the last 5 years and recently the money has gone towards a deposit for our house which we are moving into next month. I will be signing back up next month to help save towards my kids future.’

'Very pleased with the service I've received to help me save money direct from my salary.'

'I have always been pleased with the returns from my Metfriendly policies.'

'Hassle-free savings that are started every year on my behalf, without me having to call up.'

'Great opportunity for family members to be offered the same offers as members.'

'Good service - always very helpful and informative.'

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Contact us

Metfriendly is the trading name for Metropolitan Police Friendly Society Limited

Metropolitan Police Friendly Society Ltd is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Firm ref No. 110026).

Incorporated under the Friendly Societies Act 1992 and Registered in the UK No. 496F