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Frequently Asked Questions

Here you will find answers to some of our most frequently asked questions. It might save you a call. We’ve grouped them by category to help you find what you need.

Joining Metfriendly

Explaining the application process and confirming which family members are eligible to open a plan with Metfriendly. 

More info

Product details and features

Where to find information on returns and how your investment is protected.

More info

Help to manage your plan

How you can increase contributions, transfer funds from other providers or find out about plan performance.

More info

Payments in and money out

Answers to questions about making payments, top ups and transfers.

More info

Metfriendly seminars and meetings

How to access one-to-ones or seminars to prepare for retirement and saving for your first home. 

More info

Beyond Metfriendly

Help with products and services not currently provided by Metfriendly, including Group Insurance, Police Pensions, Car Insurance, Travel Insurance.

More info

Got a question not covered in our FAQs?

Call our Member Services Team on 01689 891454 or email us at [email protected]

Contact us
‘I would recommend Metfriendly to everyone.’
Mrs V Thompson Dagenham
Very happy with the service. I have a number of policies for myself and my children.
Police Sergeant S DrysdaleDPS Borough Support
‘I’ve used Metfriendly for the last 5 years and recently the money has gone towards a deposit for our house which we are moving into next month. I will be signing back up next month to help save towards my kids future.’
Mrs A. Cooper (Met CC, Bow)
'Very pleased with the service I've received to help me save money direct from my salary.'
DC Chris WSO15
'I have always been pleased with the returns from my Metfriendly policies.'
Mr P PayneBordon
'Hassle-free savings that are started every year on my behalf, without me having to call up.'
D.C. R McLarenHackney Borough Stations
'Great opportunity for family members to be offered the same offers as members.'
Miss A McLearyESB
'Good service - always very helpful and informative.'
Miss J CowardSouth Norwood, London

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Contact us

  • T: 01689 891454
  • Email: [email protected]
  • Metfriendly, Central Court, Knoll Rise, Orpington BR6 0JA

Metfriendly is the trading name for Metropolitan Police Friendly Society Limited

Metropolitan Police Friendly Society Ltd is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Firm ref No. 110026).

Incorporated under the Friendly Societies Act 1992 and Registered in the UK No. 496F