We try to make sure that making a claim is a very simple and easy process.
Income Protection claims
For full details including your rights and obligations regarding Income Protection claims please refer to your policy wording. Alternatively contact us on 01689 891454.
A brief summary on how to make a claim is given below.
When should I contact you to make a claim?
You can contact us (please ask for Claire Duval) as soon as you think you are likely to make a claim. To prevent any delay in us making payments to you, you should always contact us:
- as soon as you are advised by HR of the date of your reduction in pay, and your right to appeal
- or at least 4 weeks before your pay is reduced
- in instances of Critical Illness claims under this cover you should contact us as soon as possible after you are diagnosed
What information do I need to provide when making a claim?
Contact us on 01689 891454 to obtain a claim form which you complete and return to us, together with:
- your current medical certificate
- official notice of half pay
- bank details
- consent to obtain medical reports from both your Doctor and the police service
If accepted, when will my claim pay out?
Income Protection Claims
Income protection claims will be paid on the 6th of the month following any reduction in your pay due as a result of your being placed on long-term sick.
Critical Illness Claims (under the Income Protection Plan)
We aim to make any payments due within 5 working days of your claim being accepted.
Critical Illness Cover Claims
For full details including your rights and obligations regarding claims under your Critical Illness Cover (formerly known as Critical Illness and Medical Retirement Plan) please refer to your policy wording. Alternatively contact us on 01689 891454.
A brief summary on how to make a claim is given below.
When should I contact Metfriendly to make a claim?
You can make a claim if you are diagnosed with one of the critical illnesses listed in your current policy wording or if you are medically retired from the police service for a physical injury/illness.
To prevent any delay in us making payments to you, you should contact us as soon as you think you are likely to make a claim. Please ask for Claire Duval.
What information do I need to provide when making a claim?
Contact us on 01689 891454 to obtain a claim form which you complete and return to us, together with your consents to obtain medical reports from both your Doctor and the police service (where applicable).
If accepted, when will my claim pay out?
We aim to make any payments due within 5 working days of your claim being accepted.
