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Useful downloads

To open PDF files will require a PDF reader such as Acrobat Reader which is freely available.

Direct Debit instructions

If you wish to pay for your policies by direct debit then please complete a  Direct Debit Instruction Form (PDF). Please leave the reference number blank.

Surrenders and redemptions

To surrender/cash-in a plan please call us on 01689 891454 to discuss the options available to you. You can also email us and we will contact you.

Applications

Applications can be completed online – alternatively application forms for most of our products can be downloaded from the Useful Information section of the product page.

Savings Investments Protection

Report and Accounts

See Report & Accounts

Metfriendly Rules

See Rules & Tables

Change of address

If you change your address please notify us as soon as possible so we can continue to send you important information about your policies and plans. To ensure you are protected from identity theft and fraud we can only accept new address details from a validated source. We can do this in a number of different ways:

  • Notify us in writing. Download our address change form (PDF) print it out, sign it and return it to us at the address given at the top of the form
  • Notify us by telephone. Call us on 01689 891454
  • Email us from an AWARE email address. For your protection we are only able to accept email address change notifications from AWARE